Frequently Asked Questions
Everything you need to know about shopping for curated, pre-loved silver jewelry.
How do you verify the purity of your silver items?
Every piece in our collection undergoes a rigorous authentication process. We test for the .925 sterling silver hallmark and use acid testing or XRF scanning where necessary to ensure you are receiving genuine precious metal.
What kind of condition can I expect from 'second hand' jewelry?
We categorize our items into three tiers: 'Like New,' 'Excellent,' and 'Vintage Character.' While some pieces may show minor signs of wear, all items are professionally cleaned and polished before being listed.
Do you offer resizing services for vintage rings?
Currently, we do not offer in-house resizing to maintain the integrity of our one-of-a-kind pieces. We recommend consulting a local jeweler, or checking our detailed sizing guide included on each product page.
What is your return policy for pre-owned items?
We offer a 14-day return window from the date of delivery. Items must be returned in their original condition with all Second Hand Silver security tags intact to qualify for a full refund.
How long does shipping take and is it insured?
Orders are processed within 2 business days. We ship via tracked and insured couriers to ensure your jewelry arrives safely. Domestic shipping typically takes 3-5 business days.
Is your packaging eco-friendly?
Yes, in keeping with our mission of sustainability, we use recycled cardboard boxes and biodegradable mailers. Our jewelry pouches are made from organic cotton and are designed for long-term storage.